Question 1

What is Vidicy?

Accepted Answer

Vidicy is a review desk for visa agencies. Upload passports, forms, bank statements, letters, bookings, and photos; Vidicy points reviewers to missing files, mismatched details, and client fixes.

Question 2

Who is this for?

Accepted Answer

Vidicy is for agencies where reviewers still open piles of PDFs, compare forms against passports, chase clients for missing files, and write the same follow-up notes every week.

Question 3

Is Vidicy replacing agency reviewers?

Accepted Answer

No. Vidicy is built to support review desks, not remove judgment. Agencies keep control of the client relationship, final notes, and submission decision.

Question 4

What types of agencies are a good fit?

Accepted Answer

The strongest fit is a visa or travel agency with a daily queue of client files, especially where stale statements, weak letters, unreadable scans, and name or date mismatches slow the team down.

Question 5

Which visa categories can Vidicy review?

Accepted Answer

Vidicy is designed around document-heavy visa routes: tourist, visit, study, work, family, and similar cases where agencies need to review forms, passports, bank statements, employment documents, invitations, bookings, and supporting evidence.

Question 6

Is Vidicy available to every agency right now?

Accepted Answer

We are onboarding selected agency teams through private pilots before opening broader self-serve access.

Question 7

How does the review workflow work?

Accepted Answer

Agencies add a case, upload the client files, assign a reviewer, check the documents, review the flags, and send the client a list of exact fixes.

Question 8

What does Vidicy check?

Accepted Answer

Vidicy looks for missing documents, weak evidence, outdated files, unreadable scans, incomplete letters, and mismatches across names, dates, passport details, income, employment, travel plans, and supporting documents.

Question 9

Will it flag inconsistencies between different documents?

Accepted Answer

Yes. Cross-file consistency is one of the core jobs. The system is meant to catch issues that are easy to miss when reviewers open each PDF separately.

Question 10

Can reviewers edit the final output?

Accepted Answer

Yes. Reviewers can keep, rewrite, or remove any note before it reaches a client. The software points; the reviewer decides.

Question 11

What does the client receive?

Accepted Answer

The client receives a clear issue list or report explaining what needs to be fixed, added, or clarified before the agency moves the case forward.

Question 12

Can Vidicy handle bulk intake?

Accepted Answer

Yes, that is the core agency direction: many client files, one queue, assigned reviewers, required documents, issue lists, and repeatable review steps.

Question 13

How do agency pilots work?

Accepted Answer

We start with the files your team already reviews: the route, the required documents, the reviewer handoff, and the client follow-up. Then we pilot Vidicy around that desk.

Question 14

What kind of agency should request access?

Accepted Answer

Request access if your team reviews client files in volume and already loses time to repeated document checks, reviewer backlogs, and vague client follow-ups.

Question 15

Do we need to replace our current CRM or case system?

Accepted Answer

Not at the pilot stage. Vidicy can sit beside your current process while we validate the review workflow and integration needs.

Question 16

Do you support custom agency requirements?

Accepted Answer

Yes. Agencies often have route-specific checklists, client templates, and internal review practices. The pilot is where we learn and adapt those details.

Question 17

How long does it take to start a pilot?

Accepted Answer

It depends on case volume and route complexity. The first step is a short conversation about monthly files, top visa routes, reviewer handoffs, and where clients get stuck.

Question 18

How is Vidicy priced?

Accepted Answer

Vidicy is sold as B2B SaaS for agencies. Pricing depends on case volume, workflow scope, support needs, and whether the agency needs white-label, API, or custom reporting features.

Question 19

Is there a free public plan?

Accepted Answer

No public free plan is currently available for agencies. Access is handled through selected pilots and enterprise conversations.

Question 20

Can larger agencies get volume pricing?

Accepted Answer

Yes. High-volume agencies can discuss annual contracts, volume tiers, white-label workflows, and deeper operational support.

Question 21

Can we use Vidicy across multiple branches or teams?

Accepted Answer

That is supported in the enterprise direction. Branches, reviewer roles, team access, and reporting needs can be discussed during the pilot setup.

Question 22

Who should contact Vidicy from our agency?

Accepted Answer

The best person is usually the owner, operations lead, visa department head, or manager who knows how many files arrive each month and where reviewers lose time.

Question 23

Is client data safe in Vidicy?

Accepted Answer

Client files often include passports, bank statements, and other sensitive records, so Vidicy is designed around protected storage, access control, and limited data processing.

Question 24

Are documents used to train outside models?

Accepted Answer

No. Client documents are processed to deliver the review workflow and are not used to train public models.

Question 25

Who can see client files?

Accepted Answer

Only authorized agency users should see client files. Admins manage staff access, and reviewer roles can be set during rollout.

Question 26

Is Vidicy legal advice?

Accepted Answer

No. Vidicy is review workflow software. It does not replace licensed immigration advice, agency judgment, or official government instructions.

Question 27

Do you guarantee visa approval?

Accepted Answer

No. Government authorities make final visa decisions. Vidicy helps agencies reduce preventable mistakes and improve review consistency, but it cannot guarantee outcomes.

Question 28

Where can we review subprocessors?

Accepted Answer

The public subprocessors page lists the current vendors used to operate the product.

Question 29

Does Vidicy replace official government requirements?

Accepted Answer

No. Vidicy helps agencies organize and review files, but official government, embassy, consulate, and VAC instructions remain the source of truth for what must be submitted.

Question 30

What happens when route requirements change?

Accepted Answer

Agencies should continue checking official sources. Vidicy helps the team re-check affected files when requirements, fees, appointment steps, or evidence windows change.

Question 31

Can agencies keep their own route checklists?

Accepted Answer

Yes. Many agencies already have route-specific operating knowledge. Vidicy is meant to support that knowledge, not flatten it into a generic checklist.

Questions agencies ask before using Vidicy.